Refund & Return Policy

Effective Date: [02-02-26]
Website: www.velvetcode.com

At Velvetcode, we aim to deliver premium quality products. If you are not fully satisfied with your purchase, please review our policy below.

1. Return Eligibility

We accept returns under the following conditions:

• Return request must be made within 7 days of delivery

• Item must be unused, unwashed, and in original condition

• Original tags and packaging must be intact

• Proof of purchase is required

Any product showing signs of wear, damage, or alteration will not be accepted.

2. Non-Returnable Items

The following items are not eligible for return:

• Discounted or sale items

• Limited edition drops

• Innerwear (for hygiene reasons)

• Gift cards

3. Exchange Policy

We offer size exchanges (subject to stock availability).

• Exchange request must be placed within 7 days of delivery

• One exchange per order only

• Customer may be responsible for return shipping charges

If the requested size is unavailable, store credit will be issued.

4. Refund Process

Once we receive and inspect the returned product:

• Refund will be processed within 5–7 business days

• Refund will be issued to the original payment method

• Shipping charges are non-refundable

If payment was made via Cash on Delivery (COD), refund will be processed via bank transfer.

5. Damaged or Wrong Item Received

If you receive:

• A damaged item

• A defective product

• A wrong product

You must notify us within 48 hours of delivery with clear photos and unboxing video proof.

After verification, we will arrange a replacement or full refund at no extra cost.

6. Order Cancellation

• Orders can be cancelled within 12 hours of placing the order

• Once shipped, orders cannot be cancelled

7. Contact Us

For returns or refund requests:

Email: support@velvetcode.com
Website: www.velvetcode.com

Now let me challenge you.

Are you planning:

• COD orders? (High return risk in India)

• Free returns? (Kills margin for clothing startups)

• Influencer-driven sales? (Higher impulse returns)

If your margin is below 60%, generous refunds will destroy profit.

Smart move for a new brand:

• No refund for size issue → exchange only

• No refund on discounted drops

• COD confirmation call before shipping